You can review the detailed refund conditions and the available methods to contact our support team in the following:
 

Due to the immediate delivery and digital nature of gift cards, all gift card purchases are final and non-refundable. It is deemed that no refund, cancellation, or right of withdrawal (cooling-off period) applies once a product has been delivered, except in the strictly limited cases outlined below:

Refund Eligibility
Refunds may only be considered under the following specific circumstances:
 

1. Non-Delivery of Product
If a customer completes payment but does not receive the product, the issue will be investigated with the relevant payment and delivery systems. A refund may only be issued if the product cannot be delivered and the issue cannot be resolved after reasonable investigation.

2. Invalid or Previously Redeemed Product
If a delivered gift card is found to have already been redeemed prior to delivery or is otherwise invalid, the customer must report the issue. We will investigate the matter with the relevant third-party provider, and a refund will only be issued if the provider confirms the issue and agrees to reimburse us.

3. Technical or Provider-Related Failure
If a product cannot be redeemed due to a verified technical issue or failure originating from a third-party provider, the case will be reviewed in cooperation with the provider. Any refund or resolution depends on confirmation from the provider and successful claim processing on our side.

Refund Amount and Fees
Where a refund is approved, only the original product value will be refunded. All transaction fees, payment processing fees, and network charges are strictly non-refundable under any circumstances.
Refunds will be issued either to the original payment method or to the customer’s account balance, depending on the payment system used.

General Conditions
We reserve the right to:

• Request additional information or verification before processing any refund request.
• Decline refund requests where the cost of processing exceeds the refundable amount.
• Determine reasonable timeframes for investigation and processing of refund requests.

For any refund requests or further assistance, please contact our support team: [email protected]